The multimillion-pound renovation continues at the London Hilton on Park Lane, as the hotel enters its busy summer season. All the rooms are booked, they have 400 Brazilian guests arriving at the same time, must deal with missing bags, and are preparing for two huge parties for The Pride Parade, which starts on the Hotel's doorstep.
Now the hospitality industry has overcome the COVID pandemic, restaurant manager Peter can finally throw his first big celebration for the local LGBTQ+ community. It's a deeply personal day for Peter, as he reveals how he struggled with his own sexuality growing up in Liverpool. Peter challenges his team to book a celebrity drag act as the centrepiece of his party. But can Peter and his team balance a loud and proud Pride party in the bar, while also maintaining the serenity for hotel guests in the restaurant next door?
Chef Marshall also has a Pride party to cater for. Events manager Nicholas wants to throw a party for Hilton staff and tasks Chef to come up with a rainbow-themed spread, which pushes the pastry team to their limit.
General manager Matthew has his hands full for the arrival of a special VIP. Chuck Melhouse has returned to the hotel with his family to celebrate his 80th Birthday. Chuck worked at the hotel as a 21-year-old student, and this is the first time he has returned since 1963.
On the hotel's top floor, Peter has a staffing crisis to deal with. Since Brexit, the restaurant has a shortage of highly skilled Sommeliers. Peter must now turn to inexperienced home-grown apprentices. After Head Sommelier Rudina rejects several candidates, the hotel offers a chance to inexperienced young couple Jack and Dora. But can either of them make the grade in delivering fine wine in the world of high-end hospitality?
